Troubleshoot Sync

1. Open Settings → Sync in the affected library.
2. Check that you are signed in to the expected account and have an active Sync subscription.
3. Check your internet connection and read any status or error message.
4. If Sync is paused, choose Resume. If the app asks for the library passphrase, enter it.
5. Choose Sync now when available. Check Sync status and Last successful sync; a successful local save alone does not mean another device has received the changes.

Confirm both devices opened the same library from the account. Libraries with identical names can still have different identities. Check the source device for pending changes before trying again.

Keep your local library and any conflict or recovery copies. Contact hello@useligature.com with your operating system, app version, and the error message. Never include your passphrase.